Last updated: January 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between HiDial LLC (“HiDial”, “we”, “our”, or “us”) and the customer (“Customer”, “you”, or “your”) governing access to and use of HiDial’s telecommunications services, including but not limited to Direct Inward Dialing (DID) numbers, Toll-Free numbers, call origination, call termination, SIP trunking, messaging-related enablement, and related services (collectively, the “Services”).
The Services are offered exclusively for lawful business use. By using the Services, Customer represents that it is a legally formed entity or authorized business user and has full authority to enter into these Terms.
HiDial operates as a telecommunications service provider and reseller of underlying carrier services. HiDial does not control the public switched telephone network (PSTN) and does not guarantee uninterrupted or error-free service.
Customer is solely responsible for ensuring that its use of the Services complies with all applicable laws and regulations, including but not limited to:
HiDial does not provide legal advice or compliance certification. Approval of numbers, campaigns, or traffic by HiDial or its upstream carriers does not constitute legal compliance.
Customer shall not use the Services for:
If Customer resells or provides access to the Services to third parties (“End Users”), Customer assumes full responsibility for:
HiDial has no contractual relationship with End Users and shall have no liability to any End User under these Terms.
Customer agrees to fully cooperate with traceback investigations initiated by HiDial, upstream carriers, the FCC, law enforcement agencies, and industry traceback groups (including USTelecom ITG).
Customer must designate and maintain a valid abuse and compliance contact and respond to traceback requests promptly and completely.
HiDial may immediately suspend, restrict, or terminate Services, without prior notice, if:
Suspension or termination does not relieve Customer of payment obligations incurred prior to termination.
All Services are provided on a prepaid, usage-based model unless otherwise agreed in writing. Prepaid balances are non-refundable.
Customer is responsible for all charges incurred on its account, including unauthorized or fraudulent usage. HiDial does not guarantee prevention of fraudulent traffic.
HiDial Services do not provide access to Basic 911 or E911 emergency services. Customer acknowledges that the Services are not suitable for emergency calling and agrees to indemnify HiDial for any claims arising from failure to access emergency services.
Customer is responsible for lawful handling of call data, recordings, and personal information processed through the Services. HiDial may retain call detail records as required for billing, compliance, and legal purposes.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. HiDial DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
To the maximum extent permitted by law, HiDial shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, profits, data, or business, even if advised of the possibility of such damages.
Customer agrees to indemnify, defend, and hold harmless HiDial LLC from any claims, fines, penalties, losses, or liabilities arising from Customer’s or End Users’ use of the Services, including TCPA or regulatory violations.
HiDial shall not be liable for failure or delay caused by events beyond reasonable control, including carrier outages, regulatory actions, natural disasters, or acts of government.
These Terms are governed by the laws of the State of Florida, USA. Any dispute shall be brought exclusively in the courts located in Lee County, Florida.
HiDial may modify these Terms at any time. Continued use of the Services constitutes acceptance of the revised Terms.
Compliance, legal, or abuse-related inquiries must be directed to Info@HiDial.com.